This page explains how to ask Jafran Group LLC (“we,” “our,” or “us”) to delete the information we hold about you from WhatsApp messages exchanged with our business number, including through our Meta app REX Reminders. For more about what we collect and why, see our WhatsApp Privacy Policy.
How to request deletion
Email support@jafrangroup.com with the subject line Data Deletion Request.
Include the WhatsApp phone number (with country code) that you used to message us, so we can find your data.
To protect your information, we may ask you to confirm that you control that WhatsApp number (for example, by sending a short message to our business number from it) before we delete anything. If you also want to stop receiving reminders, reply STOP on WhatsApp or say so in your email.
What we delete
After we verify your request, we delete the following from our systems:
- Messages you sent us, including text, captions, replies, reactions, and any shared locations or contact cards
- Media files you sent (for example images, documents, audio, and video)
- Message metadata linked to your WhatsApp number, such as message IDs, timestamps, message types, and your WhatsApp profile name
- Your entry on our approved-sender list, if you have one
- Reminder settings and records associated with your number
Timeframe and confirmation
We will complete your deletion request within 30 days of verifying it and will confirm by email when it is done. Independently of any request, messages, metadata, and media are deleted automatically 90 days after we receive them.
What we may keep
- Information we are required to keep by law, or need to establish, exercise, or defend legal claims. We will tell you if this applies to your request.
- A minimal record of your deletion request (your number, the date, and the outcome) so that we can show it was handled.
- Technical application logs, which do not contain message content or full phone numbers and expire automatically within 90 days.
Copies held by you and by WhatsApp
Deleting data from our systems does not delete messages stored in your own WhatsApp app or on Meta’s systems. You can delete chats in your WhatsApp app at any time, and WhatsApp handles its own copies under WhatsApp’s privacy policy. You can also block our business number in WhatsApp to stop all messages from us.
Related documents
Contact us
If you have questions about deleting your data, contact us:
Jafran Group LLC
Email: support@jafrangroup.com
Phone: +1 425-426-0888
Website: https://jafrangroup.com